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Privacy Policy

DUO London (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you interact with us, make a booking, or attend one of our events.

1. Information We Collect

We may collect the following information when you use our services:

  • Personal details (name, email address, phone number) when you make a booking or enquiry.
  • Payment information (processed securely via third-party providers – we do not store your card details).
  • Guest details provided at the time of booking.
  • Usage data such as website visits, cookies, and preferences to help us improve our services.

2. How We Use Your Information

We use your personal data to:

  • Process and manage bookings and reservations.
  • Communicate with you about your booking or upcoming events.
  • Send marketing communications (only if you have opted-in).
  • Improve our website, services, and customer experience.
  • Comply with legal and regulatory requirements.

3. Sharing Your Information

We do not sell or trade your personal information. We may share your data only with:

  • Trusted third-party service providers (e.g., booking platforms, payment processors) to complete transactions.
  • Legal authorities if required by law.

4. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

5. Your Rights

You have the right to:

  • Request access to the personal data we hold about you.
  • Request corrections or updates to your information.
  • Request deletion of your data (subject to legal obligations).
  • Opt-out of marketing communications at any time.

6. Security

We take appropriate technical and organisational measures to ensure your information is secure and protected from unauthorised access, misuse, or disclosure.

7. Cookies

Our website may use cookies to improve functionality and user experience. You can disable cookies in your browser settings, but some features of our website may not work properly.

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